Professional Water Heater Services in Lubbock
Hot water is not a luxury — it's a daily necessity. When your water heater fails, it disrupts your entire household. Whether you're dealing with a unit that stopped heating, a tank that's leaking onto your garage floor, or a 12-year-old heater that's simply reached the end of its life, Cotton City Plumbing provides expert water heater repair and replacement services throughout Lubbock, TX and the surrounding West Texas area. Lubbock's hard water is one of the most common reasons water heaters fail prematurely. The high mineral content in our local water supply causes sediment to accumulate at the bottom of tank-style heaters over time. This sediment layer forces the burner to work harder, overheats the tank lining, and dramatically shortens the unit's lifespan. If you hear popping, rumbling, or cracking sounds coming from your water heater, that's sediment buildup — and it's a warning sign that failure is coming sooner than you'd expect. Cotton City Plumbing has been serving Lubbock homeowners and businesses with water heater installations, repairs, and replacements for years. As a locally owned, faith-based company, we give you honest advice — we'll tell you when a repair makes sense and when replacement is the smarter investment. We don't upsell you on equipment you don't need, and we don't recommend replacements just to pad a ticket. We believe in installing only the best. That's why we feature the Rheem Professional Series for standard tank replacements and the cutting-edge Navien line for premium high-efficiency and tankless solutions. Both product lines are backed by industry-leading warranties, and we'll help you register your unit after installation to make sure your coverage is fully activated. Not sure whether to repair or replace? Here's a simple rule of thumb: if your water heater is under 8 years old and the repair cost is less than half the cost of a new unit, repair usually makes sense. If it's over 10 years old, has a history of problems, or is showing signs of rust or corrosion, replacement is almost always the better investment. Our licensed plumbers will give you an honest assessment and a clear, upfront price for both options so you can make the right decision for your home and budget. We serve all of Lubbock and surrounding communities including Wolfforth, Shallowater, Idalou, Slaton, and Levelland. Same-day replacement is available for most standard tank units. Call (806) 441-4110 to schedule service or get a free estimate.

Rheem Professional Classic Series
The gold standard for reliable, traditional water heating. Built for durability and performance, the Rheem Pro Series outperforms big-box store models with professional-grade components.
- Proven Reliability: Trusted by pros for decades.
- Gas & Electric: Available in multiple sizes and fuel types.
- Enhanced Safety: Features the Guardian System™ air/fuel shut-off device.
Navien NWP500 Heat Pump Water Heater
Experience the most energy-efficient water heating technology available. The Navien NWP500 uses advanced heat pump technology to extract heat from the air, delivering exceptional efficiency and significant energy savings.
- Industry-Leading Efficiency: Up to 4.0 UEF rating - the highest available.
- Lowest Operating Costs: Save up to 75% on water heating energy bills.
- Smart Technology: Wi-Fi enabled with advanced diagnostics and monitoring.

Navien NPE-2 Series Tankless
We are all about Navien when it comes to tankless. The NPE-2 series is the #1 selling condensing tankless water heater in North America for a reason.

Endless Hot Water
Never run out of hot water again, even with back-to-back showers.
Space Saving Design
Wall-mounted unit frees up valuable floor space in your garage or closet.
Longer Lifespan
Lasts up to 2x longer than traditional tank heaters with proper maintenance.
Protect Your Investment
Register your new Rheem or Navien water heater to activate full warranty coverage and receive important product updates. We'll help you through the process!
Rheem RegistrationRegister your Rheem water heater to access warranty benefits and extend coverage options.
Register Rheem Product →Register your Navien tankless water heater within 60 days to activate full warranty coverage.
Register Navien Product →Need help registering? Call us at (806) 441-4110 and we'll walk you through it.
Our Process
Diagnosis & Assessment
We inspect your current unit to determine if a repair is possible or if replacement is the better investment.
Product Selection
We help you choose between our standard Rheem Pro Series or premium Navien models based on your needs.
Professional Installation
We drain and remove your old unit, then install the new one to code, including all safety upgrades.
Cleanup & Walkthrough
We haul away the old heater, clean the workspace, and show you how to operate your new system.
